install error

I have tried to change the name of the file in the regedit and I am still receiving the same error that a previous program installtion created pending file operations on the installation machine. You must restart computer before running setup. What do I do now? i ahve restarted 3 times.

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mlissaw

Can you try this?

1. Run command regedit.

2. Check whether the the key

HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Session Manager\Pendingfilerenameoperations

exists. If yes, please remove it and reboot the machine. Then you can retart installing.

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Also please review the following before you modify registry...

IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 (http://support.microsoft.com/kb/256986/EN-US/) Description of the Microsoft Windows Registry

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I tried this process with backing up the registry and it did not work. any other suggestions?